Frequently Asked Questions
Q: Why I can not visit the mall?
A: Firstly, to check your user name, password is correct, verify that your browser support COOKIE.
Question: whether or not to order merchandise invoices contain?
A: When you purchase items necessary to confirm whether your invoice, we grant your request in accordance with the invoices, in order to choose to submit invoices to the rise and content.
Q: orders after it has been confirmed I do?
Answer: In accordance with the orders suggested by the actual amount of remittances, the remittance to the order in which the company account, the remittance transaction is successful, landing the "Shanghai Hua Sheng net" to view your orders, please contact customer service with us and inform your remittance circumstances (for example: Import Bank of the name, into the actual amount of remittance dates and import account number, order number, etc.), waiting for our financial staff to confirm the remittance.
Q: How long can the remittance confirmation will be sent the goods?
A: Under normal circumstances items will be during working hours, 2-5 days, your goods can be issued.
Q: few days after the issue of goods may arrive customers?
A: Under normal circumstances:
Ordinary parcel post offices: about 7-15 days (geographical differences)
Ordinary post offices faster package: about 7-10 days (geographical differences)
Express Transport :2-3 days of service (door-to-door)
Road transport: due to different companies and service areas, so not the same arrival time, under normal circumstances required about 3-7 days.
Railway Transportation: According to the consignee address may be, under normal circumstances required about 3-5 days.
Q: transport of goods, damage, and defacement of how to deal with?
Answer: The sign for the goods found in the goods have damaged, please refuse to return our company, the relevant staff will help you to rearrange delivery.
Q: non-merchandise their own quality problems can return?
Answer: some of the goods does not affect the secondary sales in the circumstances, some additional return fees, returned goods can be handled. (Specific information please contact Customer Service.)
Q: Where can I fill out the remittance information?
A: Firstly, in Shanghai Hua Sheng net pages of online purchase in the "Sign in" Enter the user name and password to landing, landing and then click on "self-management", the left side, click "Order center", you can view all of your orders, transfer orders click on the back of the "View", open the drop-down pages, has "not completed the payment information, please fill out as soon as possible." a direct remittance information to fill in the inside, and then submitted to the relevant staff in check to your remittance information will be verified, without objection of the remittance will be confirmed within three hours of work completed, in case of any problems related to staff the phone with you.
Q: How detailed consultation merchandise information?
A: Please merchandise in the bottom of the page "Online Customer Service" Department for questions related merchandise manager for your reply.
Q: Which online payment?
A: Shanghai Hua Sheng Online Order inside pages of the "Sign in" Enter the user name and password for landing, after landing click on the "self-management", after entering the left side, click "My orders" can be seen after clicking you buy the merchandise, click on the merchandise can be paid online, here‘s "network money" payment platform can be repeated to pay.
Q: working hours?
A: Order processing time is Mon-Fri 9:00-17:00.
Since the reference reception time is Mon-Sun 9:00-17:00.
Note: In case of national legal holidays, while Shanghai Hua Sheng Network press release, whichever is holiday time, please will concern everyone.
Since the mentioned address:
Shanghai (Changning District) Since the reference points: Shanghai Xuanhua 2 Building No. 299 Road 15D (Fu Garden) 021-62408070
Q: How will the refund back to the bank card?
A: Complaint Center Guest Book-related information, such as bank cards Bank (details to the branch), account name, card number, the relevant staff will handle for you, related to a refund within seven working days will credit your bank card .
Question: the packing of merchandise?
A: I send merchandise by the Secretary to carry out special packaging, merchandise before I sign for the former by the Division is responsible, such as the receipt of merchandise found damaged packaging or have other questions, please call our Customer Service 400-8 staff will help you to solve.
Question: the problem about the delivery time?
A: The main look of the merchandise ordered, and merchandise in every spot of the circumstances, under the 12 o‘clock before the good order and paid for, we receive the remittance in the investigation, the normal day or the next day you can sent the goods; If you order merchandise to order merchandise, you need to wait for processing after the distribution, under normal circumstances, 3-4 days required distribution, such as distribution of the merchandise shipped到齐after unification, the details can be concerned about your order status .
Q: What are your shipping methods?
A: The small pieces of merchandise we recommend that you take the express, door-to-door in general about three days arrive; bulky goods we recommend that you take the road transport of iron or freight, freight charge a per-item basis, the highest road freight around 40 yuan each, generally arrive about a week, not door-to-door road transport, shipping company required you to take delivery of the goods, the goods arrive after the freight company will call to notify you go to collect the goods, road transport of freight delivery by you directly delivered to the shipping company; Medium Rail freight starts 40 6 kg, and continued emphasis on 2.8 yuan per kilo, the general arrive about one week; offices vulnerable delivery, shipping time, but the freight costs low, medium and small pieces of general merchandise & P packets take the post office, to 10-15 days can be served.
Q: I would like to deliver a specified period of time how to do?
A: If you have a specific delivery time, please order the next in the "Order Notes" indicated. If you have under the End of orders, please contact customer service timely and.
Self-reference
Shanghai (Changning District) Since the reference points: Shanghai Xuanhua 2 Building No. 299 Road 15D 021-62408070